A call routing system can leave a good impression on anyone attempting to get in touch with your team, ensuring a prompt greeting and efficient customer support process. Given the traditional and internet-based solutions available, there are a few aspects to consider when choosing the best system for your business. Traditional vs. VoIP Call Routing …
Smooth Call Routing Makes Your Company Look Competent Read More »
In our digital era, seamless communication is essential for operational efficiency and customer satisfaction. But how can you achieve that without completely overhauling your existing tools? Enter Communication Platform as a Service (CPaaS). This solution melds communication features like voice, text, and video conferencing with existing digital tools, erasing the hurdles of backend infrastructure management. …
Forget the IT Drama, A CPaaS Lets Your Product Wow Customers Read More »
Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s priorities. Are you looking to increase productivity? Do you want to drive up customer satisfaction scores? This tradeoff is implicit in the design of each system. The main difference between predictive and progressive dialers is …
Predictive Dialer Vs. Progressive Dialer | + 3 Alternatives Read More »
A PBX (Private Branch Exchange) system lets you manage outgoing and incoming calls, along with internal communication. It uses both hardware and software to connect devices such as routers, phones, adapters, and servers. The term stems from the good ol’ days when manual switchboards and patch cords were the norm. However, technology has since made …
PBX: The Only 7 Things Today’s Companies Need to Know Read More »
VoIP calling is convenient because it’s easy to use, flexible, and affordable. It’s also subject to potential glitches and choppy sounds that may tempt you into using a landline instead. Some of the most common issues affecting VoIP calls are: Fortunately, you can do something about these issues—and most aren’t going to require you to …
11 VoIP Troubleshooting Tips To Fix Everything Right Now Read More »
Porting a phone number to VoIP is simple. It may not seem like that at first sight, though. If you’re considering porting your landline number to VoIP, or your current VoIP number to a new service provider, you’re right to be cautious. After all, a simple mishap during the process could wall you off from …
Direct Inward Dialing (DID) is a way to reach a specific team member or department in an organization by dialing them directly, rather than going through a main phone menu or operator. It’s a feature commonly used within Private Branch Exchange (PBX) systems, and many Voice over Internet Protocol (VoIP) providers support DID functionality in …
Direct Inward Dialing Guarantees Callers Reach You Faster Read More »
Phone calls can mean the difference between making or losing money. That’s why you need to pick the right phone system for your business. In that case, you may be stuck between the two most popular choices—PBX or VoIP. PBX handles calls using traditional landlines in your office, while VoIP manages calls over the internet. …
PBX vs. VoIP Seems Simple. And Then You Try to Buy It Read More »
When it comes to streamlining the efficiency and effectiveness of your call team, a power dialer or predictive dialer can prove an essential tool in your arsenal. Both solutions are designed to improve the experience of agent and caller alike while freeing up precious time spent manually dialing. They each have different strengths that can …
How to Decide Between a Power Dialer vs. Predictive Dialer Read More »
If you’re getting hounded by unsolicited phone calls on the regular but can’t pinpoint who’s calling, you may want to trace the VoIP call. By that, we mean you may want to find out who’s calling you and from where. Traditional phone calls are easier to trace since they’re done through established carriers. Phone companies …
Yes, You Can Trace a VoIP Call – Here’s How It Works Read More »
